Services
Our Customer Support Solutions
Flexible plans designed to fit every stage of your business growth —
from startup to scale-up.
Services
Our Customer Support Solutions
Flexible plans designed to fit every stage of your business growth —
from startup to scale-up.
Services
Our Customer Support Solutions
Flexible plans designed to fit every stage of your business growth —
from startup to scale-up.
Right person, right task
Smart Assignment
Perfect for small businesses, startups, and companies with moderate customer support needs. A shared pool of trained bilingual agents who handle your email and chat tickets professionally.
Pricing: €800/month
Right person, right task
Smart Assignment
Perfect for small businesses, startups, and companies with moderate customer support needs. A shared pool of trained bilingual agents who handle your email and chat tickets professionally.
Pricing: €800/month
Right person, right task
Smart Assignment
Perfect for small businesses, startups, and companies with moderate customer support needs. A shared pool of trained bilingual agents who handle your email and chat tickets professionally.
Pricing: €800/month
Clarity at a glance
Dedicated Agent Support
Get your own full-time bilingual agent who knows your brand inside and out. A trained agent working exclusively for your company, representing your brand tone and processes.
Pricing: €1,500–€2,000/month
Clarity at a glance
Dedicated Agent Support
Get your own full-time bilingual agent who knows your brand inside and out. A trained agent working exclusively for your company, representing your brand tone and processes.
Pricing: €1,500–€2,000/month
Clarity at a glance
Dedicated Agent Support
Get your own full-time bilingual agent who knows your brand inside and out. A trained agent working exclusively for your company, representing your brand tone and processes.
Pricing: €1,500–€2,000/month
Stay in sync
Team Support Packages
For businesses with high support demand or multi-channel requirements. A full team of 3–5 agents plus a dedicated supervisor to ensure quality, performance, and process optimization.
Pricing: Starting from €5,000/month
Stay in sync
Team Support Packages
For businesses with high support demand or multi-channel requirements. A full team of 3–5 agents plus a dedicated supervisor to ensure quality, performance, and process optimization.
Pricing: Starting from €5,000/month
Stay in sync
Team Support Packages
For businesses with high support demand or multi-channel requirements. A full team of 3–5 agents plus a dedicated supervisor to ensure quality, performance, and process optimization.
Pricing: Starting from €5,000/month
Add-Ons & Enhancements
Our add-ons let you customize your support solution and get exactly what your business needs — no more, no less.
Multilingual Support (Italian, English, German)
AI Chatbot Setup (Tidio, Zendesk AI)
Custom Analytics & Reporting
24/7 Coverage
Add-Ons & Enhancements
Our add-ons let you customize your support solution and get exactly what your business needs — no more, no less.
Multilingual Support (Italian, English, German)
AI Chatbot Setup (Tidio, Zendesk AI)
Custom Analytics & Reporting
24/7 Coverage
Why Choose Us
Why Choose Us
A Smarter, More Affordable Way to Support Your Customers
Built with team logic
Built with team logic
Adapts as work evolves
Adapts as work evolves
Insights without setup
Insights without setup
Dynamic Workload Balancing
Tasks are automatically distributed based on each member’s bandwidth, so no one’s overbooked or underused.
Dynamic Workload Balancing
Tasks are automatically distributed based on each member’s bandwidth, so no one’s overbooked or underused.
Bilingual Support
Deliver seamless customer experiences in Italian & English, with additional languages available on request.
Bilingual Support
Deliver seamless customer experiences in Italian & English, with additional languages available on request.
AI + Human Hybrid
Combine instant AI responses with empathetic human support for a faster, smarter customer journey.
AI + Human Hybrid
Combine instant AI responses with empathetic human support for a faster, smarter customer journey.
European Time-Zone Alignment
Serve your customers during their business hours with dedicated EU-based coverage.
European Time-Zone Alignment
Serve your customers during their business hours with dedicated EU-based coverage.
Flexible Contracts
Scale your support up or down anytime — no long-term commitments or hiring headaches.
Flexible Contracts
Scale your support up or down anytime — no long-term commitments or hiring headaches.
Why Choose Us
Why Choose Us
A Smarter, More Affordable Way to Support Your Customers
Built with team logic
Built with team logic
Adapts as work evolves
Adapts as work evolves
Insights without setup
Insights without setup
Dynamic Workload Balancing
Tasks are automatically distributed based on each member’s bandwidth, so no one’s overbooked or underused.
Dynamic Workload Balancing
Tasks are automatically distributed based on each member’s bandwidth, so no one’s overbooked or underused.
Bilingual Support
Deliver seamless customer experiences in Italian & English, with additional languages available on request.
Bilingual Support
Deliver seamless customer experiences in Italian & English, with additional languages available on request.
AI + Human Hybrid
Combine instant AI responses with empathetic human support for a faster, smarter customer journey.
AI + Human Hybrid
Combine instant AI responses with empathetic human support for a faster, smarter customer journey.
European Time-Zone Alignment
Serve your customers during their business hours with dedicated EU-based coverage.
European Time-Zone Alignment
Serve your customers during their business hours with dedicated EU-based coverage.
Flexible Contracts
Scale your support up or down anytime — no long-term commitments or hiring headaches.
Flexible Contracts
Scale your support up or down anytime — no long-term commitments or hiring headaches.
Why Choose Us
A Smarter, More Affordable Way to Support Your Customers
Built with team logic
Adapts as work evolves
Insights without setup
Dynamic Workload Balancing
Tasks are automatically distributed based on each member’s bandwidth, so no one’s overbooked or underused.
Bilingual Support
Deliver seamless customer experiences in Italian & English, with additional languages available on request.
AI + Human Hybrid
Combine instant AI responses with empathetic human support for a faster, smarter customer journey.
European Time-Zone Alignment
Serve your customers during their business hours with dedicated EU-based coverage.
Flexible Contracts
Scale your support up or down anytime — no long-term commitments or hiring headaches.
Ready to Experience the PrimeDesk.ai Advantage?
Let’s discuss your business needs and craft a custom solution that saves you time, money, and stress.
Ready to Experience the PrimeDesk.ai Advantage?
Let’s discuss your business needs and craft a custom solution that saves you time, money, and stress.
Ready to Take Your Support to the Next Level?
Let’s discuss your needs and craft the perfect support solution for your business.