AI + Human Customer Support Outsourcing
Smarter, cheaper, bilingual support for growing businesses.
Trusted already by 1.2k+
AI + Human Customer Support Outsourcing
Smarter, cheaper, bilingual support for growing businesses.
Trusted already by 50+
Key Benefits
Key Benefits
Key Benefits
Built to scale, proven to perform.
Real-Time Collaboration
Comment, assign, and edit tasks live with your team.
Bilingual Support
Italian + English (other languages on request).
AI-Powered + Human Empathy
The best of both worlds.
Flexible & Scalable
Start small, scale up as you grow.
AI + Human Customer Support Outsourcing
Smarter, cheaper, bilingual support for growing businesses.
Trusted already by 1.2k+
Services
Services
Our Customer Support Solutions
Flexible plans designed to fit every stage of your business growth —
from startup to scale-up.
Services
Services
Our Customer Support Solutions
Flexible plans designed to fit every stage of your business growth —
from startup to scale-up.
Our Services
Our Customer Support Solutions
Right person, right task
Smart Assignment
Perfect for small businesses, startups, and companies with moderate customer support needs. A shared pool of trained bilingual agents who handle your email and chat tickets professionally.
Pricing: €800/month
Right person, right task
Smart Assignment
Perfect for small businesses, startups, and companies with moderate customer support needs. A shared pool of trained bilingual agents who handle your email and chat tickets professionally.
Pricing: €800/month
Clarity at a glance
Dedicated Agent Support
Get your own full-time bilingual agent who knows your brand inside and out. A trained agent working exclusively for your company, representing your brand tone and processes.
Pricing: €1,500–€2,000/month
Clarity at a glance
Dedicated Agent Support
Get your own full-time bilingual agent who knows your brand inside and out. A trained agent working exclusively for your company, representing your brand tone and processes.
Pricing: €1,500–€2,000/month
Stay in sync
Team Support Packages
For businesses with high support demand or multi-channel requirements. A full team of 3–5 agents plus a dedicated supervisor to ensure quality, performance, and process optimization.
Pricing: Starting from €5,000/month
Stay in sync
Team Support Packages
For businesses with high support demand or multi-channel requirements. A full team of 3–5 agents plus a dedicated supervisor to ensure quality, performance, and process optimization.
Pricing: Starting from €5,000/month
Add-Ons & Enhancements
Our add-ons let you customize your support solution and get exactly what your business needs — no more, no less.
Multilingual Support (Italian, English, German)
AI Chatbot Setup (Tidio, Zendesk AI)
Custom Analytics & Reporting
24/7 Coverage
Right person, right task
Smart Assignment
Perfect for small businesses, startups, and companies with moderate customer support needs. A shared pool of trained bilingual agents who handle your email and chat tickets professionally.
Pricing: €800/month
Clarity at a glance
Dedicated Agent Support
Get your own full-time bilingual agent who knows your brand inside and out. A trained agent working exclusively for your company, representing your brand tone and processes.
Pricing: €1,500–€2,000/month
Stay in sync
Team Support Packages
For businesses with high support demand or multi-channel requirements. A full team of 3–5 agents plus a dedicated supervisor to ensure quality, performance, and process optimization.
Pricing: Starting from €5,000/month
Add-Ons & Enhancements
Our add-ons let you customize your support solution and get exactly what your business needs — no more, no less.
Multilingual Support (Italian, English, German)
AI Chatbot Setup (Tidio, Zendesk AI)
Custom Analytics & Reporting
24/7 Coverage
Right person, right task
Smart Assignment
Perfect for small businesses, startups, and companies with moderate customer support needs. A shared pool of trained bilingual agents who handle your email and chat tickets professionally.
Pricing: €800/month
Right person, right task
Smart Assignment
Perfect for small businesses, startups, and companies with moderate customer support needs. A shared pool of trained bilingual agents who handle your email and chat tickets professionally.
Pricing: €800/month
Clarity at a glance
Dedicated Agent Support
Get your own full-time bilingual agent who knows your brand inside and out. A trained agent working exclusively for your company, representing your brand tone and processes.
Pricing: €1,500–€2,000/month
Clarity at a glance
Dedicated Agent Support
Get your own full-time bilingual agent who knows your brand inside and out. A trained agent working exclusively for your company, representing your brand tone and processes.
Pricing: €1,500–€2,000/month
Stay in sync
Team Support Packages
For businesses with high support demand or multi-channel requirements. A full team of 3–5 agents plus a dedicated supervisor to ensure quality, performance, and process optimization.
Pricing: Starting from €5,000/month
Stay in sync
Team Support Packages
For businesses with high support demand or multi-channel requirements. A full team of 3–5 agents plus a dedicated supervisor to ensure quality, performance, and process optimization.
Pricing: Starting from €5,000/month
Add-Ons & Enhancements
Our add-ons let you customize your support solution and get exactly what your business needs — no more, no less.
Multilingual Support (Italian, English, German)
AI Chatbot Setup (Tidio, Zendesk AI)
Custom Analytics & Reporting
24/7 Coverage
Why Choose Us
Why Choose Us
Why Businesses Choose PrimeDesk.ai
Built with team logic
Built with team logic
Adapts as work evolves
Adapts as work evolves
Insights without setup
Insights without setup
Dynamic Workload Balancing
Tasks are automatically distributed based on each member’s bandwidth, so no one’s overbooked or underused.
Dynamic Workload Balancing
Tasks are automatically distributed based on each member’s bandwidth, so no one’s overbooked or underused.
Context-Aware Task Views
Switch seamlessly between project views — from team-wide timelines to individual to-dos — all tied to real context.
Context-Aware Task Views
Switch seamlessly between project views — from team-wide timelines to individual to-dos — all tied to real context.
Built-In Decision Intelligence
AI analyzes patterns in your team’s workflows to recommend next actions, assign owners, and flag inefficiencies.
Built-In Decision Intelligence
AI analyzes patterns in your team’s workflows to recommend next actions, assign owners, and flag inefficiencies.
Collaborative Task Canvas
Each task has its own collaborative thread with notes, comments, and file sharing — no need to switch tools.
Collaborative Task Canvas
Each task has its own collaborative thread with notes, comments, and file sharing — no need to switch tools.
Enterprise-Ready Structure
From small teams to enterprise org charts, structure tasks across departments, assign roles, and maintain clarity.
Enterprise-Ready Structure
From small teams to enterprise org charts, structure tasks across departments, assign roles, and maintain clarity.
Why Choose Us
Why Choose Us
Why Businesses Choose PrimeDesk.ai
Built with team logic
Built with team logic
Adapts as work evolves
Adapts as work evolves
Insights without setup
Insights without setup
Dynamic Workload Balancing
Tasks are automatically distributed based on each member’s bandwidth, so no one’s overbooked or underused.
Dynamic Workload Balancing
Tasks are automatically distributed based on each member’s bandwidth, so no one’s overbooked or underused.
Context-Aware Task Views
Switch seamlessly between project views — from team-wide timelines to individual to-dos — all tied to real context.
Context-Aware Task Views
Switch seamlessly between project views — from team-wide timelines to individual to-dos — all tied to real context.
Built-In Decision Intelligence
AI analyzes patterns in your team’s workflows to recommend next actions, assign owners, and flag inefficiencies.
Built-In Decision Intelligence
AI analyzes patterns in your team’s workflows to recommend next actions, assign owners, and flag inefficiencies.
Collaborative Task Canvas
Each task has its own collaborative thread with notes, comments, and file sharing — no need to switch tools.
Collaborative Task Canvas
Each task has its own collaborative thread with notes, comments, and file sharing — no need to switch tools.
Enterprise-Ready Structure
From small teams to enterprise org charts, structure tasks across departments, assign roles, and maintain clarity.
Enterprise-Ready Structure
From small teams to enterprise org charts, structure tasks across departments, assign roles, and maintain clarity.
Why Choose Us
Why Businesses Choose PrimeDesk.ai
Built with team logic
Adapts as work evolves
Insights without setup
Dynamic Workload Balancing
Tasks are automatically distributed based on each member’s bandwidth, so no one’s overbooked or underused.
Context-Aware Task Views
Switch seamlessly between project views — from team-wide timelines to individual to-dos — all tied to real context.
Built-In Decision Intelligence
AI analyzes patterns in your team’s workflows to recommend next actions, assign owners, and flag inefficiencies.
Collaborative Task Canvas
Each task has its own collaborative thread with notes, comments, and file sharing — no need to switch tools.
Enterprise-Ready Structure
From small teams to enterprise org charts, structure tasks across departments, assign roles, and maintain clarity.
Ready to Experience the PrimeDesk.ai Advantage?
Let’s discuss your business needs and craft a custom solution that saves you time, money, and stress.
Ready to Experience the PrimeDesk.ai Advantage?
Let’s discuss your business needs and craft a custom solution that saves you time, money, and stress.
Ready to simplify your team's workflow?
Book a demo to see how PrimeDesk.ai helps teams move faster and work smarter.